Terms & Conditions

Last Updated: July 2026

1. Introduction

Welcome to CY Lashes & Beauty Studio ("we", "our", "us"). These Terms and Conditions govern your use of our website and the services we provide. By using our website and booking our services, you agree to be bound by these terms.

Please read these terms carefully before using our website or booking our services. If you do not agree with any part of these terms, please do not use our website or services.

2. Booking & Appointments

2.1 Making a Booking

• All bookings are subject to availability
• Bookings can be made via our website contact form, WhatsApp, phone, or email
• We recommend booking in advance to secure your preferred time slot

2.2 Cancellations & Rescheduling

• 48-hour notice: We require at least 48 hours' notice for cancellations or rescheduling
• Late cancellations: Cancellations made less than 48 hours may incur a 50% cancellation fee
• No-shows: Failure to attend a booked appointment without notice may result in a 100% charge
• Late arrivals: If you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment

3. Services & Pricing

• All service prices are displayed on our website and are subject to change without notice
• Prices are in Australian dollars (AUD)
• We reserve the right to refuse service at our discretion
• Service times are estimates and may vary depending on individual requirements

4. Health & Safety

• Please inform us of any allergies, sensitivities, or medical conditions before your appointment
• We reserve the right to refuse service if there are health or safety concerns
• Our tools and equipment are sterilised following strict hygiene protocols
• We use only hypoallergenic, professional-grade products

5. Website Use

• All content on this website is for informational purposes only
• We reserve the right to modify or discontinue any part of the website at any time
• Unauthorised use of this website may give rise to a claim for damages
• We do not guarantee that the website will be error-free or uninterrupted

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of CY Lashes & Beauty Studio and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.

7. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Limitation of Liability

To the fullest extent permitted by law, CY Lashes & Beauty Studio shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of our website
• Your use of our services
• Any unauthorised access to or use of our secure servers
• Any viruses or other harmful code that may be transmitted to or through our website

9. Indemnification

You agree to indemnify and hold harmless CY Lashes & Beauty Studio, its owners, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of our website or services, or your violation of these terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

11. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website and services constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Email: cy.isiakpere@gmail.com
• Phone: +61 458 753 904
• Address: 15 Rosmead St, AU 3064 Craigieburn